SK
Salome K
1 reviews | Active since Feb 2012
02 Mar 2020, 19:49
Hospital authorisation for Cancer patient
Good afternoon
This is CANCER!!!!!!!!
It is unacceptable that hospital authorisation is still pending almost 6 days later!!!
All clinical info has been emailed twice. This tumor is bleeding and puss is leaking out . My husbands anxiety is sky high I took him to his psychiatrist for emergency intervention.
I can not understand what the problem is both histologie report, drs info on ICD 10 code indicate CANCER!!!!!
Even the photo is included!!!
I need to have auth before end of business.
We need to make arrangements before his admission on Thursday, 05 March 2020
Hope this is treated as a matter of emergency!!!!!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
03 Mar 2020, 11:25Hello Salome K,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply03 Mar 2020, 11:25
Official
Hello Salome K,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Mar 2020, 16:33Hello Salome K,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Mar 2020, 16:33
Official
Hello Salome K,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team