Hospital authorisation declined withou requesting the necessary infomation.

<p>I app**** for Hospital Authorisation on the website where I filled in ALL the blocks. First the consultatoin indicated that the query will be send to their underwriters due to me not being on the medical fund for a year and they have to investigate non disclosure. I did disclose the condition on my application form so I do not understand why it needs to be refered. Furthermore I recevied an email indicating thy nie clincial information but no information on the matter was send to me. It is utterly bad service throughout this whole process. You are working with peoples lives and then they are treated by this lack of customer service. My next stop will be the ombudsman.</p>