SM
Sane M
1 reviews | Active since Dec 2022
03 Apr 2025, 20:07
Hospital Authorisation
Hospital authorisation sent through by treating neurosurgeon for back surgery. Rejected 6 days later with conflicting reasons. I asked that these be reviewed and my options provided to me. Almost TWO weeks later I am still waiting to hear back from them. I can’t get hold of Bonitas and their NMG counterparts. Their employees have been “busy in meetings” and the case is always being “escalated”. Currently sitting at home, I am unable to go to work. I hate that it had to get to this!
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 Apr 2025, 07:32 Hello Sane M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply04 Apr 2025, 07:32
Official
Hello Sane M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Apr 2025, 09:09Hello Sane M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply04 Apr 2025, 09:09
Official
Hello Sane M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
SM
Sane M's updateReviewer Update
07 Apr 2025, 11:08And then guys? Any feedback? What’s supposed to happen when even an escalation is not taken seriously. What am I supposed to do??
Your urgency is so appalling. It’s like you don’t deal with people’s health at all.
Your urgency is so appalling. It’s like you don’t deal with people’s health at all.
SM
Sane M's update07 Apr 2025, 11:08
Reviewer Update
And then guys? Any feedback? What’s supposed to happen when even an escalation is not taken seriously. What am I supposed to do??
Your urgency is so appalling. It’s like you don’t deal with people’s health at all.
Your urgency is so appalling. It’s like you don’t deal with people’s health at all.