Hospital Authorisation

I reapp**** for my medical aid in September 2017 and disclosed that I was 7 weeks pregnant. I specifically asked whether my pregnancy will be covered or not and was told that it will be. Medical aid was activated on 02nd October. I obviously app**** through my company SAA. I am due in April and my doctor requested hospital authorisation and Bonitas is pulling a waiting period card and that the underwriting department need to decide whether to approve or not.

why is that? didn't you say that I will be covered? why am I given the run around now? had you declined my application then I would have saved my money for the birth of my child. I hate this stress while I am closer to the birth of my child. I keep calling Bonitas and all I get after being on hold for a long time is "We are still waiting for the underwriting department to decide". Please sort this out - its not fair that you are quick to decide that you will cover and when its time to pay up you suddenly cannot decide.