HORRIFIC SERVICE FROM BONIAS

Since March I have been trying to get assistance in moving 4 memberships to Bonitas. We are now in May, and to date there are still issues pending. When I initially started the process of looking for another medical aid, I went onto Hippo, and was immediately called. During this process, I have had to submit several documents to Hippo as well as to Bonitas. Im not going to get into this story again, because it seems as soon an issue is escalated here on this platform, everyone jumps to attentions. A week ago I called Bonitas, as there was still no clarity on various issues, however my debit order went off on the new premium, with issues pending. I called and spoke to a lady called Durhto who was very helpful at that moment. She asked me to e-mail her and her team leader Lynn, with the proof of the chronic medication and banking detail ( of which i sent about a million times to Hippo) and a few times to Bonitas previously, and still they have not responded to advise if the chronic meds would be approved or not. To date two of my children's banking details have not been loaded, again sent a million times to hippo and to Bonitas. I even provided them with the reference number of the banking details that I sent through, and still nothing. The funny thing is, they inform all the callers that the calls are recorded, I therefor request that the call is pulled from last Wednesday, where I asked for answers before end of business that day, and one week later, no response, or acknowledgement of my three e-mail I have sent since then. I have no idea why clients/customers must struggle like this. Had I know that this was the process, I would have bitten the bullet and stayed with Discovery. I actually feel that I might go back to them . Treating customers fairly is a big part of any institution, It is the core of the business, but both Bonita and Hippo do not live up to this. I am so angry and disappointed that I have to use this platform to get a response, which will be short lived. I want this matter put to bed by the latest this Friday, if not I will go to the Medical Aid Ombudsman. I want a senior manager to assist in this, I am sick and tired of being bul**** by these companies. You are playing with lives here. I also want someone that understands the processes of your company, so that this can be resolved.