1 reviews | Active since Dec 2015
HORRID CUSTOMER SERVICE - CAN WE REQUEST A CALL BAC****!!!!!!
I submitted a claim to Bonitas for repayment on the 13 August 2019. When I followed up as to when the claim will be settled, I was informed that the reference code for part of the claim was incorrect. Bonita's had no decency to contact me or the doctors office informing either of us of the incorrect code. On the 29th August I submitted the updated claim to Bonita's, which the doctor had already submitted on the 21 August 2019, but Bonitas surprisingly did not receive, and called in on the 02 September 2019 to query the status of the claim. I was again informed that the issue was the code reference. What really bother's me is does anyone actually look at claims submitted? The answer is NO, since had they looked they would have seen that the code was updated. I have been on the phone for an average of 30 minutes a day from the 02 September 2019, currently as it stands I am on the phone for an hour and 5 minutes. I requested to be transferred to the COO, CEO, MD, FD office for assistance to have this issue resolved since the claims center is unable to resolve this issue. I was informed that they don't have these extensions and they unable to transfer me to an individual that can assist with the transfer, however they offered a call back. I am still waiting for a call back from the 13 August.' Does Bonita's not employ a receptionist? Or is it that they just don't care about their members. I am now on the the phone for an hour 25 minutes, and all they can offer me as a resolution is a call back.
Why can we the members not be treated with the respect that we deserve? Does no one value customer service any more?
At the time of posting I am on the phone for an hour and 30 minutes still holding and hoping for a better resolution then, "CAN WE REQUEST A CALL BACK FOR YOU".
Why is it that as members we neec to fight, get emotional and annoyed to have our claims settled. We ensure that our membership fees are paid timously, should our claims not be settled timously as well?
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter will be resolved by our dental administrator (Denis) as soon as they receive feedback from the provider.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter will be resolved by our dental administrator (Denis) as soon as they receive feedback from the provider.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team