HORRID
I received an email from Bonitas on the 7th saying I will be kept updated until the matter has been resolved. I HAVE STILL NOT RECEIVED FEEDBACK AND MY QUERIES ARE NOT BEING ADDRESSED COMPREHENSIVELY. BONITAS, YOU ARE PATHETIC! Is there an Exec that I can get in contact with to resolve this? Or do I have to find them on social media myself and bombard them with inboxes of complaints??
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Replies (3)
Bonitas Medical Fund's replyOfficial
12 May 2020, 10:11Hello Shenta K, As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply12 May 2020, 10:11
Official
Hello Shenta K, As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Team
's updateReviewer Update
12 May 2020, 10:16Good day Bonitas,
Please note that I do not understand how a query is being investigated since October 2019? What is your turnaround time to resolve complaints? I do not want "we are busy with it" updates, I need detailed updates stating exactly where you are in the process. It's sad that the people responding to social media complaints do not even know how to handle and resolve complaints!
Please note that I do not understand how a query is being investigated since October 2019? What is your turnaround time to resolve complaints? I do not want "we are busy with it" updates, I need detailed updates stating exactly where you are in the process. It's sad that the people responding to social media complaints do not even know how to handle and resolve complaints!
's update12 May 2020, 10:16
Reviewer Update
Good day Bonitas,
Please note that I do not understand how a query is being investigated since October 2019? What is your turnaround time to resolve complaints? I do not want "we are busy with it" updates, I need detailed updates stating exactly where you are in the process. It's sad that the people responding to social media complaints do not even know how to handle and resolve complaints!
Please note that I do not understand how a query is being investigated since October 2019? What is your turnaround time to resolve complaints? I do not want "we are busy with it" updates, I need detailed updates stating exactly where you are in the process. It's sad that the people responding to social media complaints do not even know how to handle and resolve complaints!
Bonitas Medical Fund's replyOfficial
17 May 2020, 19:28Hello Shenta K,
Thank you for submitting a comment to us through Hellopeter.
According to the mail communication, we hereby confirm that the ambulance account has been paid and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the mail communication, we hereby confirm that the ambulance account has been paid and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 May 2020, 19:28
Official
Hello Shenta K,
Thank you for submitting a comment to us through Hellopeter.
According to the mail communication, we hereby confirm that the ambulance account has been paid and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the mail communication, we hereby confirm that the ambulance account has been paid and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team