MR
Monique R
1 reviews | Active since Jun 2025
30 Jun 2025, 17:46
Horrible/No communication from Bonitas!
Good day, Bonitas
1. I got married on 31 May 2025. 2. The clear intent was to move him as a dependant to my plan. 3. The termination form was sent to ***, with no communication that this was the wrong address, I only received a email with a reference saying that my email is being attended to. 5. Please assist in correcting the memberships urgently from 1 July.
I feel like we were treated unfairly and that it needs to be rectified immediately because my husband is a diabetic type 1.
I trust that you will treat this query fairly as the intent was clear and all requests were submitted timeously.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
30 Jun 2025, 21:18Hello Monique R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Jun 2025, 21:18
Official
Hello Monique R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
01 Jul 2025, 09:44Hello Monique R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply01 Jul 2025, 09:44
Official
Hello Monique R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team