SM
Sarah M
1 reviews | Active since May 2024
11 Jun 2026, 18:59
Horrible WhatsApp service
I never experienced such a horrible service from unbothered agents via WhatsApp. My membership indicates manual suspension since March 2026 but debit orders are going through up to date.
I had a terrible experience with my son at the hospital as they could not reach the agents. I tried to contact them via WhatsApp, and one Simingly unbothered agent just indicated that my membership is terminated and close the query before I even tried to indicated the reason for the query. I would like to be refunded my R6760 contribution from April until now and keep your medical aid. You service of late is terrible.
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 Jun 2026, 08:51Dear Sarah,
We sincerely apologise for your experience and the distress caused. This is not the level of service we strive to provide.
We understand your frustration regarding your membership status and contributions, and your concerns have been noted for urgent attention.
Thank you for bringing this to our attention.
Kind regards,
Bonitas team
We sincerely apologise for your experience and the distress caused. This is not the level of service we strive to provide.
We understand your frustration regarding your membership status and contributions, and your concerns have been noted for urgent attention.
Thank you for bringing this to our attention.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply12 Jun 2026, 08:51
Official
Dear Sarah,
We sincerely apologise for your experience and the distress caused. This is not the level of service we strive to provide.
We understand your frustration regarding your membership status and contributions, and your concerns have been noted for urgent attention.
Thank you for bringing this to our attention.
Kind regards,
Bonitas team
We sincerely apologise for your experience and the distress caused. This is not the level of service we strive to provide.
We understand your frustration regarding your membership status and contributions, and your concerns have been noted for urgent attention.
Thank you for bringing this to our attention.
Kind regards,
Bonitas team
SM
Sarah M's updateReviewer Update
14 Jun 2026, 16:35As I am still waiting for someone to address my issue. I even took an iinitiative to cal the consultant who promised that their turnaround time is 4 hours, 48 hours has passed no call and I still cannot use my medical aid.
I was turned away for the third time by the hospital.
I was turned away for the third time by the hospital.
SM
Sarah M's update14 Jun 2026, 16:35
Reviewer Update
As I am still waiting for someone to address my issue. I even took an iinitiative to cal the consultant who promised that their turnaround time is 4 hours, 48 hours has passed no call and I still cannot use my medical aid.
I was turned away for the third time by the hospital.
I was turned away for the third time by the hospital.