1 reviews | Active since Mar 2020
Horrible service provider - Pharmacy direct
This is regarding their service provider Pharmacy direct. Upon submitting new prescription last year they said it was declined due to my medical aid benefit being depleted. Now this month when trying to get my repeats apparently my account is in arrears. I dont know how my account is in arrears because I didn't receive any medication due to medical aid benefits being exhausted. When calling to speak to accounts, no one answers and no one calls me back. I've also sent emails and no reply. I've requested statements and they ignore me. Pharmacy direct has pathetic service and ****s people in to thinking they owe money when in factual fact they are not updating the customers account. I don't know how when medical aid funds are exhausted they still bill me for the medication even though I didn't receive it. This is unacceptable. BONITAS SHOULD REALLY CHANGE SERVICE PROVIDERS
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind Regards
The Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team