NL
Ntombizodwa L
1 reviews | Active since Apr 2024
02 Jul 2025, 16:13
Horrible service provider
My son went to casualty after being injured at school after hours the casualty Dr sent him for X-ray but the scheme refuses to pay for the X-ray till today Each time you call them they give a different excuse from I should have requested authorisation to the doctor is not in their network
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
02 Jul 2025, 19:27Hello Ntombizodwa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Jul 2025, 19:27
Official
Hello Ntombizodwa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Jul 2025, 09:45Hello Ntombizodwa M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply03 Jul 2025, 09:45
Official
Hello Ntombizodwa M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team