SC
SJ C
1 reviews | Active since Oct 2020
14 Oct 2020, 18:19
Horrible Service No card for 8 Months
No Medical aid card for 8 months. Countless phone calls and emails to retrieve it. Hope the medics know where to find your "digital" card on your phone when you are unconscious on the side of the road. Only some detail below.
https://www.dropbox.com/s/t5gaspzfi46pqiy/Boncap%20Complaint.pdf?dl=0
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Replies (4)0
Replies (4)SC
SJ C's updateReviewer Update
14 Oct 2020, 18:28Boinitas does't call you back, nor do they get back to you about queries, claims, or complaints. Unless you constantly pester them and call the exact consultant who assisted you. When you request someone to call you back then they tell you it's not their job to call you. You will spend an entire day on the phone trying to sort something out.
SC
SJ C's update14 Oct 2020, 18:28
Reviewer Update
Boinitas does't call you back, nor do they get back to you about queries, claims, or complaints. Unless you constantly pester them and call the exact consultant who assisted you. When you request someone to call you back then they tell you it's not their job to call you. You will spend an entire day on the phone trying to sort something out.
Bonitas Medical Fund's replyOfficial
15 Oct 2020, 06:23Hello SJ C,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply15 Oct 2020, 06:23
Official
Hello SJ C,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
SC
SJ C's updateReviewer Update
15 Oct 2020, 16:57I would give you my cellphone number, but seeing as you don't come back to numerous complaints on your platform, I'm assuming you won't call me back as requested on the bonitas app and as per request when calling in.
SC
SJ C's update15 Oct 2020, 16:57
Reviewer Update
I would give you my cellphone number, but seeing as you don't come back to numerous complaints on your platform, I'm assuming you won't call me back as requested on the bonitas app and as per request when calling in.
Bonitas Medical Fund's replyOfficial
17 Oct 2020, 05:49Hello SJ C,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 Oct 2020, 05:49
Official
Hello SJ C,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team