NM
Noluvo M
1 reviews | Active since Jun 2019
10 Jun 2026, 17:12
HORRIBLE SERVICE I WOULD NEVER RECOMMEND IT TO ANYBODY
Oh! Dear we are in for a terrible ride,since the shift what a terrible service we are receiving. My chronic meds authorisation was cancelled and when I followed through the MEDICAL AID is saying SORRY YOU EITHER PAY the co-payment if you want the medication or wait until Friday coz that’s the earliest that the pharmacy can deliver, that time I’m out of medication and the Team leader I was speaking to had the nerve of saying how medscheme was wasting funds with these override they were doing. We received communication from Bonitas stating that nothing was changing now everything is a mess.
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Replies (1)Bonitas Medical Fund's replyOfficial
11 Jun 2026, 08:57Hi Noluvo,
We sincerely apologise for the frustration you’ve experienced, especially regarding your medication and the information provided to you. We understand how important uninterrupted treatment is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist as a priority.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply11 Jun 2026, 08:57
Official
Hi Noluvo,
We sincerely apologise for the frustration you’ve experienced, especially regarding your medication and the information provided to you. We understand how important uninterrupted treatment is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist as a priority.
Kind regards,
Bonitas team
Bonitas team
