Horrible Service from Bonitas

I've had the most horrible experience with Bonitas. My partner got sick and went to see a doctor in March 2023. The doctor immediately booked her for emergency operation and this was performed. She was discharged from the hospital after few days. When she was home there were complications which required her to be re-admitted for further emergency review. Unfortunately Bonitas refused to settle this claim requesting additional documents from the treating doctor to reassess the claim. These documents were given to Bonitas in July 2023 and up to this day I am to receive feedback on the outcome. I have so far spent over R500 on telephone bills contacting Bonitas to check the status of the reassessment with no luck. I have been taken from pillar to post by Bonitas and one useless service consultant named Themba Skhosana who refused to give any update regarding the claim. Several emails were sent out Themba and there is no communication or feedback.

One the 2nd October 2023 I called and to my surprise I was told that the claim will not be paid as this was a "planned procedure". How can this be a planned procedure when the doctor booked for emergency operation after assessing her? How was this planned when the doctor saw a need to have the surgery done as soon as possible? How can this be planned when complications from the surgery required her to be admitted again? This is the most horrible explanation ever given by Bonitas. I guess I will be terminating my membership and moving to another scheme as this is horrible service.