horrible service for simple request

Tried to get a simple auth no. Had the call centre agent confusing the situation and wasting my airtime. Asked to speak to the supervisor. Was put thru to LEBOKO. My cellphone contract doesnt allow me to make call share calls so i asked her to call me back. I was advised that she cannot make outgoing calls. I am only a member of BONITAS for a year and this is terrible service. This the first time that i had called and i was shocked at how my simple request was handled. My contact number is ***.