ZM
Zakhe M
1 reviews | Active since Dec 2013
13 Jan 2023, 11:04
Horrible service!
Joined last year with a pre-existing condition. I was notified on waiting period which I obliged too. I know need surgery and sent documents required for authorisation but it’s been declined siting reasons that I didn’t disclose condition yet I have email confirming that due to the illness I would need to wait for 3 months. The monthly debit order has never bounced yet Op is being declined!!
I’m being sent from pillar to post with no one is giving me any answers! I have been dealing with your consultants for the past 2 days!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
13 Jan 2023, 11:35Hello Zakhe M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2023, 11:35
Official
Hello Zakhe M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jan 2023, 13:15Hello Zakhe M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2023, 13:15
Official
Hello Zakhe M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 Jan 2023, 16:39Hello Zakhe M Thank you for submitting a comment to us through Hellopeter. According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply20 Jan 2023, 16:39
Official
Hello Zakhe M Thank you for submitting a comment to us through Hellopeter. According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team