Horrible service by Bonitas medical aid credit control

The administration in this medical aid fund is the worse that i ever came across. I joined Bonitas medical aid fund in July 2024, but to date they are failing to upload the persal deduction on their system. Last month i called in and one of their consultants incorrectly advised me and said they will deduct through persal and indicated that i should not worry about making a manual payment, two days later my benefits were suspended without any explanation or at least a courtesy call. This month i called again to ask if they uploaded the persal deduction , they said no, their system is not updated. i paid manually on the 30th of August and sent them proof of payment to their credit control, today i received an email saying that my benefits are suspended again. They are quick to suspend benefits for people who pay their premiums but they are the ones failing to do a mere update on the system. Your service is very disappointing considering that you are a medical fund. They like to respond by saying a meaningless sorry because if they were sorry, they would have fixed this already based on the number of calls i made to them.