KB
Kimmy B
1 reviews | Active since Dec 2018
10 May 2026, 20:46
Horrible service
It's been months this on going struggle I have complained so many times sent so many emails showing this and so many calls asking for assistance
MY WHATSAPP LINE IS STILL NOT WORKING NO ONE RESPONDS THERE'S 2 TICKS NO RESPONSE TO MY MESSAGES
I am not sure what else to do to get assistance it's been happening since November 2025 this is terrible service yet monthly I pay my service
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
11 May 2026, 08:40Hello Kinny B
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply11 May 2026, 08:40
Official
Hello Kinny B
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
KB
Kimmy B's updateReviewer Update
11 May 2026, 08:44This is going on for months no solution
KB
Kimmy B's update11 May 2026, 08:44
Reviewer Update
This is going on for months no solution
Bonitas Medical Fund's replyOfficial
15 May 2026, 08:47Hello Kimmy B
Thank you for reaching out to us via hellopeter.
Following telephonic discussions with a representative from the BonCap department, we would like to confirm that the matter raised has been attended to and has since been resolved.
We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply15 May 2026, 08:47
Official
Hello Kimmy B
Thank you for reaching out to us via hellopeter.
Following telephonic discussions with a representative from the BonCap department, we would like to confirm that the matter raised has been attended to and has since been resolved.
We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
Kind regards,
Bonitas Team
KB
Kimmy B's updateReviewer Update
15 May 2026, 09:49THIS IS NOT RESOLVED AGAIN SO WHY ARE WE SAYING IT IS.... SPOKE TO SOMEONE MONDAY EXPLAINED EVERYTHING THE NICE LADY VERY HELPFUL YOULEEN PAULSEN SAID SHE SENT IT TO RELEVENT DEPARTMENT TODAY I CHECKED UP GOT A RESPONSE FROM SOMEONE ELSE SAYING IT'S GONE TO I.T THIS IS HORRIBLE GUYS
KB
Kimmy B's update15 May 2026, 09:49
Reviewer Update
THIS IS NOT RESOLVED AGAIN SO WHY ARE WE SAYING IT IS.... SPOKE TO SOMEONE MONDAY EXPLAINED EVERYTHING THE NICE LADY VERY HELPFUL YOULEEN PAULSEN SAID SHE SENT IT TO RELEVENT DEPARTMENT TODAY I CHECKED UP GOT A RESPONSE FROM SOMEONE ELSE SAYING IT'S GONE TO I.T THIS IS HORRIBLE GUYS
KB
Kimmy B's updateReviewer Update
18 May 2026, 22:30Bonitas have such bad service and still no feedback or help to solve this issue
KB
Kimmy B's update18 May 2026, 22:30
Reviewer Update
Bonitas have such bad service and still no feedback or help to solve this issue
KB
Kimmy B's updateReviewer Update
19 May 2026, 09:44I'd like to thank Tasneem PAULSEN for going above and beyond for sorting this issue out she's the only agent that got back to me and made sure my issue is sorted you guys need more staff like her!!!!
KB
Kimmy B's update19 May 2026, 09:44
Reviewer Update
I'd like to thank Tasneem PAULSEN for going above and beyond for sorting this issue out she's the only agent that got back to me and made sure my issue is sorted you guys need more staff like her!!!!