Horrible service

Dear Sir/Madam. To say I'm disappointed is an understand. I been trying to call bonitas authorization department for the past 3 days. After spending more than an hour on the line without getting through. Final today I maneged to get through after spending 1 hour and 50 minutes on the line. The lady on other side of the line told me that my new born baby whom I wanted authorization for is no registered, but I an confirmation email of the baby's registration. She put me to membership department a waited for another 30 minutes then an agent from the membership department confirmed that the baby was registered and active, she put me back to authorization department we're I stayed online for another hour and the line just disconnected itself. My baby needs to get immunization but one needs to beg for authorization. You do swear that it's a free service that I'm begging for.