Horrible service

Bonitas is incapable of reading emails. Previously I ask them how much they are going to pay for a specific procedure then they sent me a pre-authorisation which simply states it will be paid at network rates but the network rates are not specified therefore my query was not resolved yet they closed it. This happened twice. The latest issue came about when I requested the list of network peadiatricians for Centurion. The list they sent contained various providers listed for Centurion but all but 2 were not even close to centurion. The 2 who were in Centurion were actually paediatric oncologists and cardiologists. Obviously they could not accomodate us for a normal checkup. After various calls Bonitas told me they do not have network peadiatricians in Centurion but gave me the details of two by way of sms and confirmed telepgonically that even though they are not on their network they charge at network rates. Again the rates are never specified. They only paid a portion of the claim with the excuse that the providers are not network providers. I queried this based on the confirmation they gave, but they just closed it based on the same reason without reading the content of the query