HM
Hlabirwa M
1 reviews | Active since Dec 2012
09 Mar 2026, 14:10
Horrible Service
You will die waiting to get through their call centre, made a call back request and when they call they me that they only need new business. Colleagues have always warned me of this BMF as they are terrible and useless
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
09 Mar 2026, 15:42 Hello Hlabirwa M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We apologise for the inconvenience you experienced. The client services line was offline; this technical issue has since been resolved and calls are now routing correctly. To assist further, please share your reference numbers or query details with us privately so we can investigate your query while keeping your personal information secure. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply09 Mar 2026, 15:42
Official
Hello Hlabirwa M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We apologise for the inconvenience you experienced. The client services line was offline; this technical issue has since been resolved and calls are now routing correctly. To assist further, please share your reference numbers or query details with us privately so we can investigate your query while keeping your personal information secure. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2026, 15:49 Hello Hlabirwa M Thank you for submitting a comment to us through hellopeter. According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply11 Mar 2026, 15:49
Official
Hello Hlabirwa M Thank you for submitting a comment to us through hellopeter. According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
HM
Hlabirwa M's updateReviewer Update
11 Mar 2026, 15:52No one called me and nothing was addressed, the team that says that are lying
HM
Hlabirwa M's update11 Mar 2026, 15:52
Reviewer Update
No one called me and nothing was addressed, the team that says that are lying