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MS
Martin S

1 reviews | Active since Aug 2019

13 May 2020, 15:40

Horrible people

My mum passed away, leaving no will, bonitas was debiting from my bank account as she was blacklisted, I didn't know my mum was going to pass away, but I paid the medical aid upfront, now it's been 5months I'm trying to get my money out of them and they keep telling me to get a letter from an executive, if I am the only child, with a mum that had nothing , what must I do ? Do they just keep the money now because of this fact??

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 May 2020, 12:10
Official
Hello Martin S,  

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.                     

We appreciate your patience while we are resolving this query for you.  

Regards,
 
 Bonitas Team 
MS
Martin S's update15 May 2020, 20:06
Reviewer Update
Thank you Lebo if I remember correctly , you have gotten this situation sorted out so quick , I am really satisfied with the service recieved from you.
Bonitas Medical Fund
Bonitas Medical Fund's reply18 May 2020, 16:15
Official
Hello Martin S,      
 
Thank you for submitting a comment to us through Hellopeter. 
 
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Thanks and regards, 
               
Bonitas Team