HORRIBLE & PARTERTIC SERVICE - I WANT MY REFUND

This is very pertetic and horrible service from Bonitas processing my refund i have been requested to send invoice which I did as well i provided with all required information on time so i can get my refund as quick as possible. It very hurtful and partetic when am been asking the same things over and over again seem like Bonitas don't want to refund my money and i wont give up until I get the refund. Why asking me repeatedly to send the same information's again and again?????? I WANT MY REFUND