Horrible medical aid - does not pay for claims

I got an authorization for my child dental in hospital .

Bonitas then send an authorization and an amount I must pay for admission. I did that. On the 27 May 2020 I submitted a claim for an aesthetic that I paid from my pocket. I got an email that it has been processed.

Today 24 June I follow up on the claim- the consultant tells me it has been rejected and it doesn’t show on system the reasons behind the rejected claim and that I should ask the dr for re- statement. Apart from the rude consultants ever since I joined this medical aid it’s co-payments after the next and bills from the hospital that I owe about R6000 that bonitas did not pay.

This is the worst medical aid I have ever been- and would not advice anyone to use bonitas. I am moving away from this medical aid. Ever since I have been on it not using it the time I use it I need to pay all this bills out of my pocket. Then what on earth is having a medical aid for.

It has ****py service, rude consultants and it doesn’t pay for any of the benefits they say they covering. It’s a headache