TK
Tshepang K
1 reviews | Active since Feb 2024
24 Feb 2024, 12:29
Horrible medical aid!
Horrible is definitely an understatement when speaking about Bonitas and their service. They don't respond to queries, they tell you their processes yet don't process claims when processes are followed. Their phone app doesn't even work. I have requested cancellation around the 15th of Feb yet they STILL haven't responded! I would not recommend anyone using Bonitas, at all!
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
25 Feb 2024, 22:36Hello Tshepang K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Feb 2024, 22:36
Official
Hello Tshepang K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Feb 2024, 09:23 Hello Tshepang K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Feb 2024, 09:23
Official
Hello Tshepang K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
TK
Tshepang K's updateReviewer Update
27 Feb 2024, 06:49Still no response but I'm getting confirmations of a next debit order?? You are clearly not able to assist nor do you listen to medical aid members.
*** has not been responded to since the 23rd of January
*** from the 13th and still no response.
My cancellation as well has still not been adhered to!
*** has not been responded to since the 23rd of January
*** from the 13th and still no response.
My cancellation as well has still not been adhered to!
TK
Tshepang K's update27 Feb 2024, 06:49
Reviewer Update
Still no response but I'm getting confirmations of a next debit order?? You are clearly not able to assist nor do you listen to medical aid members.
*** has not been responded to since the 23rd of January
*** from the 13th and still no response.
My cancellation as well has still not been adhered to!
*** has not been responded to since the 23rd of January
*** from the 13th and still no response.
My cancellation as well has still not been adhered to!
Bonitas Medical Fund's replyOfficial
28 Feb 2024, 08:50 Hello Tshepang K
Thank you for notifying us of your complaint.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply28 Feb 2024, 08:50
Official
Hello Tshepang K
Thank you for notifying us of your complaint.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Team