HORRIBLE, HORRIBLE MEDICAL AID!

Oh my word. I can't wait to move to a proper medical aid- a medical aid that actually cares about their clients' needs.

According to my plan, I am entitled to TWO physiothe****** consultations. The only requirement was that I needed a network GP referral and it had to be a sports related injury. I did all of the above. After the Physio visit, the medical aid paid only about half of the amount. I phoned them and the person on the other side (who was really ***********) said that I had already seen the physio twice. I was there ONCE but Bonitas said I went there twice. He also asked if the physio was from the network physios and I said that I had asked Bonitas prior to the visit if the physio had to be a network physio. The answer was no, it can be any physio.

Anyway, after my second visit the medical aid paid R0. I phoned again and asked that a consultant must phone me back. Nothing! I asked again and again... NOTHING! I phoned them and eventually the lady said that she agrees, I have TWO visits per year. She said that she would relay the message to the claims department.

This was TWO weeks ago. I emailed Bonitas last week to ask if there were any updates- no reply, of course. I phoned them and the lady said they are still busy. THREE WEEKS?? in the mean time, the provider must sit and wait for payment? How does this make me look??? What type of customer service is this???

I sent an email yesterday and today and STILL NOTHING.

PLEASE, PLEASE, PLEASE, don't join this medical aid. They are the worst medical aid in SA, if one could even call them a medical aid.

THREE WEEKS AND STILL AWAITING FEEDBACK, PAYMENT AND ANY CORRESPONDENCE WHATSOEVER!!