Horrible Experience with Bonitas

An extremely disappointing experience that has completely undermined my trust in Bonitas.

I spoke to a Hippo consultant about a Bonitas application and answered some initial questions. The application still had outstanding documents, including my ***, proof of current medical aid and an affidavit. I never submitted these because I received a better offer from Discovery and chose to go with them.

Despite this, Bonitas deducted a membership fee from my account. I had not accepted the membership or given consent for the deduction. Finding that money had been taken under these circumstances was shocking.

When I called for an explanation the Bonitas consultant kept on making spelling mistakes. I can't understand how this membership activation and a deduction was allowed to proceed?

To make matters worse, the termination letter I requested was sent in an unsupported format that I could not open. Even getting usable confirmation of termination became another frustrating obstacle.

For such a well-known medical aid provider, this level of service is appalling. I expected professionalism and careful handling of my application. Instead, I have been left questioning how Bonitas handles consent, personal information and deductions.

I expect a clear explanation and confirmation that the membership has been terminated and no further deductions will occur. Based on this experience, I cannot recommend Bonitas.