Horrible Experience, and false advertising

Horrible Experience, and false advertising. We have been with Bonitas since 2022 - Bonfit Select Plan. In 2025 no-one on the plan went to Hospital. On 29/11/2025 I had to go to the Emergency room, Authorization was obtained beforehand by my GP. I was treated, and went home. Bonitas paid ZERO, exactly R0.00 (514 - Benefits limit reached/depleted/exhausted). From their website:" Specialist Consultations in-hospital At Bonita’s Rate, all network specialists are covered in full.

Non-network specialists are paid at 100% of Bonita’s Rate." I'm getting calls daily about the payments due. I have logged a query with Bonitas, with ZERO response since 15/12/2025