1 reviews | Active since Feb 2018
Horrible customer service from Bonitas
I am a member on Bonitas and went for a scan which i paid cash for and claiming this money from Bonitas have been a nightmare. i sent the claim on the 30th of May and had to call and follow up on the 7th just to get my claim attended and no one calls or send a message to tell me that the claim is declined because of the mistake that they made. the reason it was declined was that the referring doctor's practice number is incorrect which is not true, i think it's just a tactic to give people a runaround because if i didn't have the practice number with me, i would have gone back to the doctor for nothing and this customer service representative kept telling me that it is within the TAT which contradicts the e-mail confirmations that confirms 5 working days. if i'm paying my medical aid without fail every month then the least Bonitas can do is provide a good service.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
When i called Bonitas today I was given the same information as yesterday that my claim is rejected because the referring Doctor's practice number is incorrect which i thought was cleared up when i called yesterday.
And no one has called me as the previous response had promised and nothing was done on my query.
You people are useless and your customer service people have no idea what they are doing. The only person that sounded like they know what they are doing is the lady that i just spoke to (call ***). If this is not resolved I am leaving Bonitas and to think i was given a chance to choose between you and Fedhealth and i chose you cause i wanted "change". BIG MISTAKE.
When i called Bonitas today I was given the same information as yesterday that my claim is rejected because the referring Doctor's practice number is incorrect which i thought was cleared up when i called yesterday.
And no one has called me as the previous response had promised and nothing was done on my query.
You people are useless and your customer service people have no idea what they are doing. The only person that sounded like they know what they are doing is the lady that i just spoke to (call ***). If this is not resolved I am leaving Bonitas and to think i was given a chance to choose between you and Fedhealth and i chose you cause i wanted "change". BIG MISTAKE.