jM
jafta M
1 reviews | Active since Mar 2017
20 Sept 2023, 09:44
HORRIBLE CUSTOMER SERVICE
CALL ***. I am not happy with the service that i am receiving, i was approved for a PMB by special cases with ref 130923QTZ0X2, but when my supplier puts a claim, they say there are no funds available. and i have to wait for ten days, but i always pay my subscription on time without making bonitas to wait. ARE YOU SYSTEMS NOT COMMUNICATING WITH EACH OTHER? I AM APPROVED FOR A PMB AND A REFERENCE NUMBER WAS GENERATED SO WHY IS IT MY RESPONSIBILITY TO SUBMIT THE REF NUMBER TO CLAIMS DEPARTMENT WHILST IT WAS GENERATED BY BONITAS. IS THIS THE WAY TO FRUSTRATE YOUR CLIENTS?
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Bonitas Medical Fund's replyOfficial
20 Sept 2023, 09:47Hello jafta M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Sept 2023, 09:47
Official
Hello jafta M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas