HORRIBLE CUSTOMER SERVICE

Bonitas has been giving me the run around trying to resolve a query which has been ongoing since November,My grandmother which is 87years old has been receiving the worst service ever, and yet again you have to speak to Advisor 1,explain the scenario and then you have to wait for an update which takes them 24-48hours. What annoys me the most is the mere fact that you have to explain to each advisor however when yet working in the same environment, if a customer requests you to call back you expected to call the customer back however this has not happened we have been dealing with 5/6 different advisors,my 87 year old grandmother has been changed to 3or 4 diffferent medical aid numbers when yet only to find out after 4 months later that her old number is still active it was SUSPENDED, and yet again this was not thoroughly checked when the first advisor started this awful journey. Yet making payment now and waiting for a medical aid to be unsuspended and yet again not having a clue and possibly going to have to sit on a call yet again tomorrow with the same instance waiting for an hour and having to yet explain the situation again. As a medical scheme i do feel that this should not be happening as firstly my grandmother is 87 years old and we are having to wait for updates and she is not fami**** with technology, and 2ndly at this moment we can expect anything to happen however BONITAS advisors decides to not attend or in mere fact are unable to fulfill there duties. I am truly awaiting for an update.