MJ
Monita J
1 reviews | Active since Sept 2019
07 Sept 2021, 01:14
Horrible Customer Service
On 2 separate occasions I had, or should I say tried to have a chat on WhatsApp. On both occasions did the agent leave me hanging and didn't bother to respond and I had to keep prompting a response. Yesterday I tried to get auth to go see my gp as I've used my pre loaded visits and again I was ignored and didn't get the auth. This is absolutely disgusting as this is not what I'm paying for. I'll probably have to try again tomorrow to get auth as I'm still not feeling well and the customer Service agents couldn't give a damn
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Replies (2)
Bonitas Medical Fund's replyOfficial
07 Sept 2021, 08:19Hello Monita J
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kindly note that our operating hours are between 8:00AM and 5:00PM Monday to Friday.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply07 Sept 2021, 08:19
Official
Hello Monita J
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kindly note that our operating hours are between 8:00AM and 5:00PM Monday to Friday.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
16 Sept 2021, 13:57Hello Monita J
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Regards
Bonitas Team
Bonitas Medical Fund's reply16 Sept 2021, 13:57
Official
Hello Monita J
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Regards
Bonitas Team