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Stushy S
1 reviews | Active since Jan 2020
07 Oct 2022, 12:40
Horrible Bonitas Medical Aid
Not at all happy with this medical aid.Not able to make use of my specialist benefits because there is no specialist contracted and told I must self fund meaning I will forfeit the benefit.Trying to call the dental department and phone keeps getting cut.They take more than 2 weeks to reply to your email and only to tell you we are still reviewing your query.Thank God I am leaving this stupid medical aid come 31 December 2022.Maybe it will do me good to escalate this to the Ombudsman because I want my benefits.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
07 Oct 2022, 12:54Hello Stushy S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply07 Oct 2022, 12:54
Official
Hello Stushy S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Stushy S's updateReviewer Update
11 Oct 2022, 18:31I am still waiting for someone to call me.I wish the 31st December 2022 can come already s0 that I part ways with this pathetic medical aid.
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Stushy S's update11 Oct 2022, 18:31
Reviewer Update
I am still waiting for someone to call me.I wish the 31st December 2022 can come already s0 that I part ways with this pathetic medical aid.
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Stushy S's updateReviewer Update
12 Oct 2022, 10:37I am still waiting.
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Stushy S's update12 Oct 2022, 10:37
Reviewer Update
I am still waiting.
Bonitas Medical Fund's replyOfficial
17 Oct 2022, 15:02Hello Stushy S
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply17 Oct 2022, 15:02
Official
Hello Stushy S
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
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Stushy S's updateReviewer Update
20 Oct 2022, 14:19I am still waiting for the lady to call me about my dental benefits.Very unhappy and irate.
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Stushy S's update20 Oct 2022, 14:19
Reviewer Update
I am still waiting for the lady to call me about my dental benefits.Very unhappy and irate.
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Stushy S's updateReviewer Update
22 Oct 2022, 07:02I am still waiting for the lady to call me about my dental benefits.Very unhappy and irate.
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Stushy S's update22 Oct 2022, 07:02
Reviewer Update
I am still waiting for the lady to call me about my dental benefits.Very unhappy and irate.
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Stushy S's updateReviewer Update
24 Oct 2022, 18:12I am still waiting for the lady to call me about my dental benefits.Must I take this to the Ombudsman?
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Stushy S's update24 Oct 2022, 18:12
Reviewer Update
I am still waiting for the lady to call me about my dental benefits.Must I take this to the Ombudsman?