LP
LAUREN P

1 reviews | Active since Feb 2019

17 Apr 2023, 13:05

HORRIBLE

Hello Team,

I am hoping for somebody to actually attend to the above mentioned membership number as I have been waiting for a response for yet almost a month and yet we are hear again where my grandmother of 87 years old are receiving text messages saying she owes you guys money,where as yet this should have been resolved last month.

You offering a what’s app service which is of no use as the conversation gets timed out all the time. I would like for somebody to call me back ASAP between 1& 2pm. You guys enquiring a payment which should have been settled and not enquiring a payment yet again.

i have numerous reference numbers. *** ***.

Many Thanks. Contact number would be ***

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Apr 2023, 13:38
Official
Hello Lauren P

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
We are investigating this matter.

We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
LP
LAUREN P's update21 Apr 2023, 11:05
Reviewer Update
The above response is beyond pathetic once again sitting for hours on a call with advisors whom are not competent enough to complete 1 simple job.
I have requested more than 1 update and have been pushed from pillar to post,been hung up on numerous occasions.
Sibongile advised she could not give me an update.
Palesa telling me she does not want to escalate the call to a manager.