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Sesona S

1 reviews | Active since Apr 2019

16 Jun 2021, 07:28

Horrible

I am former medical aid member. Last year j was sent a statement reflecting that there was some money owed to me and that I need to fill a claim form and email supporting documents. I have sent that email more than 5 times with no response. Finally on the fifth time they sent me a query number: 310521QLGXLG. That was in May. Even to date they have not paid the money.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jun 2021, 08:35
Official
Hello Sesona S,
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
 
We appreciate your patience while we are resolving this query for you.
 
Kind Regards,

The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jun 2021, 15:19
Official
Hello Sesona S,
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We also encourage you to take time and revisit your review, it will mean a lot to us.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards,
 
Bonitas Team