********** SERVICE FROM BONITAS AUTHORISATION DEPARTMENT

An email was sent to *** from the specialist with all the detailed information to get hospital authorisation last week and no reply from bonitas! I followed up yesterday 31/05/2022 and was assured by Sikhumbuzo that I would receive an email from Bonitas and given a reference number. I called now to follow up and was told by another agent, "sorry that department is very busy and its a 3 hour wait to get through to them". In total, I wasted an hour of my airtime on the phone trying to get help from yesterday. And don't ask us to message the whatsapp number because I tried that, it doesn't work! We pay thousands each year for medical aid but get zero service when we need to use it!!! Why keep taking our money if you cannot provide the service we pay for??? I'm still left without an authorisation number