********** Customer Service, delayed feedback

Good day<br> <br> I am writing this complaint , because its been a month and a half since I submitted my proof of payment and initiated a claim for the consultation fee I paid myself for the specialist I saw.<br> <br> I received multiple emails stating that they are looking into my inquiry and that my claim has been processed, but no official feedback and when I log onto my online account with the medical aid, the claim is still in the processing phase. It was suppose to take 15 working days, but it has been almost 35 working days, but what irritates me the most is the automatic response emails stating that they are looking into my inquiry and that they will get back to me, email upon email but no official reply.<br> <br> I am really considering switching medical aids.<br> <br> Please give me feedback Bonitas and resolve my claim.<br> <br> Regards<br> Daniel van Heerden