MM
Mpho M
1 reviews | Active since Sept 2013
31 May 2022, 14:52
********** Claims Process for Optical Benefits
Happy to take your premium every month but when it is time to claim, you will be sent from pillar to post because they don't do their own optical claims. You will need to call a different company that you've never heard of to claim your benefits
This external-non-bonitas company's service is even worse. Their people barely comprehend english and drop calls on you, you will be calling them multiple times for basic feedback
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
31 May 2022, 15:02Hello Mpho M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply31 May 2022, 15:02
Official
Hello Mpho M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 May 2022, 21:46Hello Mpho M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 May 2022, 21:46
Official
Hello Mpho M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team