ZVDB
Zita Van Der Berg

1 reviews | Active since Mar 2021

19 Aug 2024, 10:51

Horible communication with payment issues.

There communication is horrible. I have contacted them on multiple occasions to change the email adress they have on file for me from my deceased mother's email to mine.

I have canceled my membership with them in January because at a min wage salary i cannot aford to pay over R3000 for a basic plan. I have only recently (8 months later) been made aware that i still owe them money because of legal attorneys contacting me on the money owed. For 2 weeks i have been trying to resolve this with bonitas to the shock today that i have been handen over to the ITC for payment..

Now i have to pay even more because of legal fees and my credit record which i only started building on now is in runes, because they don't do there jobs properly.

WAKE UP!

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Aug 2024, 14:36
Official
Hello Zita Van Der Berg

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team