ST
Shanelle T
1 reviews | Active since May 2021
09 Jul 2025, 08:19
Hopeless Service
Bonitas needs to reconsider their decision to use Marara Pharmacy as a DSP.
We pay monthly for a service that we are not receiving, which breaches our agreement. Despite submitting scripts on time, we are not receiving our medications. While claims are processed quickly, what is the turnaround time for delivery after approval? I have been without my meds for two days!
Please provide us with the option to get our medications from other service providers who can handle requests efficiently. Marara Pharmacy is not meeting our needs.
Do better, Bonitas!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
09 Jul 2025, 09:01 Hello Shanelle T
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply09 Jul 2025, 09:01
Official
Hello Shanelle T
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Jul 2025, 09:27 Hello Shanelle T
Thank you for submitting the details to us through Hello Peter.
We have escalated your complaint to Marara Pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your complaint to Marara Pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jul 2025, 09:27
Official
Hello Shanelle T
Thank you for submitting the details to us through Hello Peter.
We have escalated your complaint to Marara Pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your complaint to Marara Pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Jul 2025, 16:59Hello Shanelle T
Thank you for submitting a comment to us through hellopeter.
According to the email communication from Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jul 2025, 16:59
Official
Hello Shanelle T
Thank you for submitting a comment to us through hellopeter.
According to the email communication from Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team