Hopeless Customer Service

I requested to downgrade my savings plan & filled in the required docs in Dec 2021, Bonitas does not reach out to refund my medical savings & instead waits for me to lodge an enquiry. After I do this, I receive another form & am informed that my savings will be refunded in 5 months’ time. Which is fine, apart from the fact that the form clearly states that there is a 4-month refund period, which means my money should be refunded latest and of April 2022, not May 2022. Upon me enquiring as to why there is a discrepancy between the info provided by the agent & what is written in black & white on the form, I receive an email response that my refund will be processed in May - still 5 months & no explanation.

In short, Bonitas has become an ************* medical aid, that cannot even keep to their own T&C's, they have "0" customer service ethic & are more than happy for consumers to take matters to the ombudsman.

To Mr L R Callakoppen – perhaps you should leave your ivory tower & actually see what you customers are experiencing…