Highly Unsatisfied

Hi am beyond livid. I requested a termination of my Bonitas Boncap contract and specifically asked that my last payment be made on the 1st of April as I will be going onto a new medical aid from the 1st of May. I also sent an email the week before the 1st of May to make sure that everything was in place and that my contract will be terminated by the end of the month. NO RESPONSE. Just a reference number that my query was being tended to. Come May, what happens? Money still being deducted. I phoned in and I was told that my contract was not cancelled as there is no end date specified. After a long phone call they said they will escalate to management. Today I received an email with a termination certificate for the end of May? ***??? I am now on 2 different medical aids, money deducted from my account. This is the worst possible medical aid with an even worst service. I will not rest until my money is returned to my account.