MVdM
Michelle Van der Merwe
1 reviews | Active since Oct 2025
19 Aug 2026, 11:04
High Risk Pregnancy - Nobody can HELP or do their JOB
I am absolutely disgusted by my Medical Aid!!!! High Risk Pregnancy here but who cares??? Claims are partially paid, Dr's are pointing me away because Bonitas can't pay and I am left in a Life or DEATH situation until someone decides to do their jobs.. My claim has not been Paid in FULL since beginning JULY!!!!! They are only now investigating what is going on I need to wait till the END of August like seriously???? What if WE DIE due to this??? NO one cares! Been on a call with them almost everyday to help me see the DR which needs to be PAID in Full before I see them again
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Replies (1)Bonitas Medical Fund's replyOfficial
21 Sept 2026, 20:55Good day Michelle V,
Hope you are well.
We would like to sincerely apologise for the delay in getting your query resolved and the frustration you have faced with our departments. Kindly note we have escalated your case to the relevant department to investigate, we will revert with feedback and get in contact with you.
We appreciate your patience while we resolve your query.
Kind regards,
Bonitas Medical Aid Team
Hope you are well.
We would like to sincerely apologise for the delay in getting your query resolved and the frustration you have faced with our departments. Kindly note we have escalated your case to the relevant department to investigate, we will revert with feedback and get in contact with you.
We appreciate your patience while we resolve your query.
Kind regards,
Bonitas Medical Aid Team
Bonitas Medical Fund's reply21 Sept 2026, 20:55
Official
Good day Michelle V,
Hope you are well.
We would like to sincerely apologise for the delay in getting your query resolved and the frustration you have faced with our departments. Kindly note we have escalated your case to the relevant department to investigate, we will revert with feedback and get in contact with you.
We appreciate your patience while we resolve your query.
Kind regards,
Bonitas Medical Aid Team
Hope you are well.
We would like to sincerely apologise for the delay in getting your query resolved and the frustration you have faced with our departments. Kindly note we have escalated your case to the relevant department to investigate, we will revert with feedback and get in contact with you.
We appreciate your patience while we resolve your query.
Kind regards,
Bonitas Medical Aid Team
