Help Line Not Working

<p>I had trouble getting through to the Bonitas helpline while arranging authorization for hospitalization. I reported, when finally getting through, that this was the case, and it is still not working more than 3 weeks later.</p> <p> </p> <p>Innitially I phoned from my own phone, which is on the CellC network. The number simply did not work. However, when I phoned from another provider such as Vodacom or MTN, it worked immediately.</p> <p> </p> <p>I have now, for several days tried to speak to an agent again. I get through on the number, but the moment I am being transferred to an agent, the line gets cut off. Every time, at exactly the same time. </p> <p> </p> <p>I have sent an email to the queries@bonitas email address, but already anticipate a delay, as my previous emails were only answered in a few days, if even at all. I am feeling helpless at this point as I cannot establish urgent matters with them. The fact that they have only one number, on which I am having no success it daunting, since there is no way to get hold of them in urgent matters.</p> <p> </p> <p>If I was able to drive, I would have driven to their physical adress. It seems that that might be the only way to get assistance when needed.</p> <p> </p> <p>I am one of the members who was on Liberty Medical Aid, bought over by Bonitas. I cannot even begin to explain the trouble and problems I had with this injury and all it's related arrangements. I am highly dissapointed.</p>