TJ
Tilla J
1 reviews | Active since Feb 2012
08 Jan 2024, 15:32
Hello? Someone there?
I am so super frustrated with this medical aid. trying to get info or getting something resolved, is almost impossible. their whatsapp chat line is a mess, emails goes unanswered and the complaints/compliments feature is useless, message is logged with no feedback at all. phoning is at least 20 mins of time and not once have i received good info, in fact, most times info is incorrect and then i have to pay up. getting any thing in writing, is a huge miracle. come on bonitas!!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Jan 2024, 15:50Hello minette
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply08 Jan 2024, 15:50
Official
Hello minette
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
TJ
Tilla J's updateReviewer Update
09 Jan 2024, 13:54this query is unfortunately not resolved. thank you for sending a mail to me from a no-reply email address. my app is still not working, my query is still not resolved.
TJ
Tilla J's update09 Jan 2024, 13:54
Reviewer Update
this query is unfortunately not resolved. thank you for sending a mail to me from a no-reply email address. my app is still not working, my query is still not resolved.
Bonitas Medical Fund's replyOfficial
10 Jan 2024, 13:23Hello minette
Thank you for notifying us of your complaint. We have escalated this matter to the digital team for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We have escalated this matter to the digital team for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 Jan 2024, 13:23
Official
Hello minette
Thank you for notifying us of your complaint. We have escalated this matter to the digital team for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We have escalated this matter to the digital team for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,