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Monique D

1 reviews | Active since Aug 2016

27 Feb 2018, 11:51

Harrassing phone calls constantly

I am getting harassing phone calls constantly from Credit works when i am at work i am tired now i canceled my medical aid with this sorry excuse of a medical aid a very long time ago and my account was debited monthly how is it possible that i owe money to Bonitas if i made NO manual payments and they debited my account?

0
Replies (7)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Mar 2018, 08:13
Official

Dear MoniqueDietrich ,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply08 Mar 2018, 03:23
Official

Hello MoniqueDietrich,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Mar 2018, 09:30
Official

Hello MoniqueDietrich,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we confirm that your concerns have been addressed.

Feedback will be provided once the claim has been processed accordingly.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Mar 2018, 09:31
Official

Hello MoniqueDietrich,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we confirm that your concerns have been addressed.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

MD
Monique D's update14 Mar 2018, 17:26
Reviewer Update
sorry, nothing has been resolved... i have mentioned that i am unable to talk during working hours and someone should call me after 5, which has not happened the person i did speak to when i mentioned this - i requested that they advise me on where in any of the conversations i had with any one regarding my cancellation was it mentioned that i apparently owe money to my savings account? once this is resolved then we can talk further but as of right now, please do not close a complaint and claim it has been resolved - this is not how it works
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Mar 2018, 15:33
Official

Hello MoniqueDietrich,

Thank you for submitting a comment to us through Hellopeter.

Please note the schemes office hours are 08.00 to 16:00 Monday to Friday.

A detailed email has been sent to you.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

MD
Monique D's update20 Mar 2018, 16:32
Reviewer Update
Well to resolve this i will need tspeak to someone outside of my office hours as i am unable to take non business related calls during 8am - 5pm if this was discussed over a year ago there would be no problem - this is not my fault and i would appreciate some assistance in rectifying a fault of Bonitas