mM
mbali M
1 reviews | Active since May 2015
06 May 2023, 20:54
Handover for reason
I'm not getting respond in my email for equiry about me being handover for what when I paid bonitas and even joined back the medical scheme.
I'm not receiving any claims statements for my current plan. No communication whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 May 2023, 06:00Hello Mbali M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply08 May 2023, 06:00
Official
Hello Mbali M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
mM
mbali M's updateReviewer Update
20 May 2023, 22:19Let's first get one thing straight. I am the one who asked for banking details after my email querying why I owed the money. I requested a September 7, 2022, date for baking details.
I was given banking details of the medical scheme, not the hadover agents, for which I made payments on the following banks on different months as that was what I could afford.
Bonitas provided the following banking information, from which payments were made:
Bank name: Nedbank
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch: Randburg.
Branch Code: 198405
Reference: [membership no.] MP.
OR
Bank name: FNB
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch Code: 250017
Reference: [membership no.] MP.
If you have any queries, please contact us at ***.
None mention banking details belonging to the handover; no handover was mentioned in 2022, 09-14. Don't abuse your powers. I'm not going to make any payments to that handover agent to whom you sold my debt. I'll file a formal complaint with the Ombudsman.
I was given banking details of the medical scheme, not the hadover agents, for which I made payments on the following banks on different months as that was what I could afford.
Bonitas provided the following banking information, from which payments were made:
Bank name: Nedbank
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch: Randburg.
Branch Code: 198405
Reference: [membership no.] MP.
OR
Bank name: FNB
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch Code: 250017
Reference: [membership no.] MP.
If you have any queries, please contact us at ***.
None mention banking details belonging to the handover; no handover was mentioned in 2022, 09-14. Don't abuse your powers. I'm not going to make any payments to that handover agent to whom you sold my debt. I'll file a formal complaint with the Ombudsman.
mM
mbali M's update20 May 2023, 22:19
Reviewer Update
Let's first get one thing straight. I am the one who asked for banking details after my email querying why I owed the money. I requested a September 7, 2022, date for baking details.
I was given banking details of the medical scheme, not the hadover agents, for which I made payments on the following banks on different months as that was what I could afford.
Bonitas provided the following banking information, from which payments were made:
Bank name: Nedbank
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch: Randburg.
Branch Code: 198405
Reference: [membership no.] MP.
OR
Bank name: FNB
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch Code: 250017
Reference: [membership no.] MP.
If you have any queries, please contact us at ***.
None mention banking details belonging to the handover; no handover was mentioned in 2022, 09-14. Don't abuse your powers. I'm not going to make any payments to that handover agent to whom you sold my debt. I'll file a formal complaint with the Ombudsman.
I was given banking details of the medical scheme, not the hadover agents, for which I made payments on the following banks on different months as that was what I could afford.
Bonitas provided the following banking information, from which payments were made:
Bank name: Nedbank
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch: Randburg.
Branch Code: 198405
Reference: [membership no.] MP.
OR
Bank name: FNB
Account Holder: Bonitas Medical Fund
Account Number: ***
Branch Code: 250017
Reference: [membership no.] MP.
If you have any queries, please contact us at ***.
None mention banking details belonging to the handover; no handover was mentioned in 2022, 09-14. Don't abuse your powers. I'm not going to make any payments to that handover agent to whom you sold my debt. I'll file a formal complaint with the Ombudsman.