CR
Christiaan R
1 reviews | Active since Feb 2017
27 Nov 2018, 09:00
Handed over to ITC for stopping medical aid.
Cancelled my medical aid 1 year ago as I was retrenched and unable to continue with payment. One year later I get a call from ITC that I was handed over amount due.
They still owe be my savings portion refund.
Very frustrated as the call centre can not assist and who must one talk too?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
27 Nov 2018, 12:38Hello Christiaan1974,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply27 Nov 2018, 12:38
Official
Hello Christiaan1974,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Nov 2018, 13:59Hello Christiaan1974,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply29 Nov 2018, 13:59
Official
Hello Christiaan1974,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Dec 2018, 09:56Hello Christiaan1974,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Dec 2018, 09:56
Official
Hello Christiaan1974,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team