SK
Slindile K

1 reviews | Active since Dec 2019

20 Jul 2022, 13:56

GYNECOLOGIST SPECIALIST

i am 25 weeks pregnant,i am looking for a gynecologist and the one that is in my network is not doing any deliveries the second Dr is fully booked.I then call other gynecologist who is not under network but in the network hospital and he is no longer taking my case because of my weeks.I am now suppose to go to the public hospital while as i am paying for better service i am not happy at all.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jul 2022, 14:32
Official
Hello Slindile K
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jul 2022, 11:35
Official
Hello Slindile K

Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team