Gross Neglect and Failure of Professional Responsibility

Bonitas and Marara Pharmacy have repeatedly failed to deliver my elderly mother’s chronic medication. Late deliveries, incorrect quantities, and expired medication show pure neglect of patients and a failure of professional responsibility. Chronic medication is time-critical & mistakes put patients at risk. What is most alarming is the absence of accountability. I have been forced to arrange emergency medication elsewhere, absorb additional costs, and carry an exhausting administrative burden. Bonitas must intervene decisively, Marara Pharmacy is impacting your BRAND! I am sharing this publicly because private escalation has failed. I am now forced to incur additional costs by using a third party to ensure my mother receives her medication — despite paying for a medical aid that should provide this as a standard member benefit.